Refunds and reprints

What we fix

If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll reprint it or refund you, whichever you prefer.

Email us within 30 days of delivery with your order number and a clear photo of the problem. You don't need to send the item back.

What we can't take back

We can't accept returns or exchanges for sizing, color preference or change of mind, because the item is made to order. Please check the size guide and preview before you order.

Small differences between your screen and the printed product, such as color shade, are normal and aren't a defect.

Your approval and the final print

You approve a preview of your design before you order. After you pay, we produce the print file from that approved design at full resolution. It can look slightly different from the preview, for example with heavier lines or simplified fine detail. That is part of how the final file is made and isn't a defect.

If your upload is low resolution, we'll tell you before you order, and the print may look soft.

Canceling an order

Email us as soon as you can. We can cancel and refund an order that hasn't gone into production. Once production has started, we can't cancel it.

How refunds are paid

Refunds go back to the card you paid with. Your bank may take a few business days to show it.